Shopify Inbox Shopify app icon

Shopify Inbox

by Shopify

Sales channelsFinding productsSelling productsOrders and shipping

Shopify Inbox has an EcomScout Popularity Score of 78/100 and a 4.7/5 rating from 5.4K reviews. Built by Shopify, it. Categorized under Sales channels, Finding products, Selling products.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products ...

Analyzed by EcomScout Research Team · How Popularity Score works

View on Shopify App Store
4.7

Based on 5.4K reviews

Starting Price—
Reviews5.4K
Popularity Score78

Who else uses this app?

Track how top stores combine apps, themes, and strategies to grow.

See The Data

Used by Top Stores

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S
Jejuskin
Skincare
842K/yr
$5.3M/mo
S
KuKirin E-Scooter
Wholesale
2.0M/yr
$140.4M/mo
S
CAPO | Meaning Behind The Brand
Apparel
2.1M/yr
$426K/mo
S
Bill's Exhausts
Accessories
473K/yr
$305K/mo
S
The Conran Shop
Furniture
760K/yr
$367K/mo

Key Features

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Shopify Inbox Screenshots

Shopify Inbox Shopify app screenshot 1 - Sales channels interface
Shopify Inbox Shopify app screenshot 2 - Sales channels interface
Shopify Inbox Shopify app screenshot 3 - Sales channels interface
Shopify Inbox Shopify app screenshot 4 - Sales channels interface
Shopify Inbox Shopify app screenshot 5 - Sales channels interface
Shopify Inbox Shopify app screenshot 6 - Sales channels interface

Alternatives & Competitors

Compare Shopify Inbox with the best sales channels apps for Shopify

Among sales channels apps, Shopify Inbox has 5.4K reviews and a 4.7★ rating. Top alternatives include PageFly Landing Page Builder, SendWILL Popup Email Marketing, Vitals: Reviews, Bundles & 40+.

AppRatingPricing
Shopify Inbox
Shopify Inbox
Shopify
Current
4.7Paid
PageFly Landing Page Builder
PageFly Landing Page Builder
PageFly
4.9Free
SendWILL Popup Email Marketing
SendWILL Popup Email Marketing
SendWILL
4.9Paid
Vitals: Reviews, Bundles & 40+
Vitals: Reviews, Bundles & 40+
Vitals
4.9Trial
Loox ‑ Product Reviews App
Loox ‑ Product Reviews App
Loox
4.9Trial
Omnisend Email Marketing & SMS
Omnisend Email Marketing & SMS
Omnisend
4.8Free
Judge.me Product Reviews App
Judge.me Product Reviews App
Judge.me
5.0Trial
Mailchimp Email SMS Marketing
Mailchimp Email SMS Marketing
Intuit Mailchimp
4.8Free
ParcelWILL Order Tracking
ParcelWILL Order Tracking
CWILL
5.0Trial
Showing 8 alternatives in Sales channelsCompare more apps →

For sales apps, look for upselling features, conversion optimization, and ease of setup.

Frequently Asked Questions about Shopify Inbox

What is Shopify Inbox and what does it do?

Shopify Inbox is a Shopify app developed by Shopify that helps merchants with sales channels. Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products ...It's rated 4.7 stars based on 5.4K merchant reviews on the Shopify App Store.

How much does Shopify Inbox cost?

Shopify Inbox is a paid Shopify app. Visit the Shopify App Store for current pricing. Always check the official Shopify App Store listing for the most up-to-date pricing information.

Is Shopify Inbox good? What do merchants say?

Shopify Inbox has a highly positive reputation with 5.4K reviews and an average rating of 4.7 stars. Compare it with alternatives above to find the best fit for your store.

What are the best alternatives to Shopify Inbox?

Top alternatives to Shopify Inbox include PageFly Landing Page Builder, SendWILL Popup Email Marketing, Vitals: Reviews, Bundles & 40+. These apps offer similar sales channels functionality. Compare features, pricing, and reviews above to choose the best app for your Shopify store.

How do I install Shopify Inbox on my Shopify store?

To install Shopify Inbox, visit the official Shopify App Store listing by clicking "View on App Store" below. Click "Add app" and follow the prompts to connect it to your Shopify store. Most apps require store owner permissions and may need configuration after installation.

About Shopify Inbox for Shopify

Shopify Inbox is a sales channels app available on the Shopify App Store, developed by Shopify. With 5.4K merchant reviews and a 4.7-star rating, it's a popular option in its category for Shopify store owners.

This app falls under the Sales channels, Finding products and Selling products categories on Shopify, helping merchants enhance their sales performance.

Why Use Sales channels Apps?

Sales and conversion apps help Shopify merchants increase revenue by optimizing product pages, checkout flows, upselling, and cross-selling. These tools can significantly boost average order value and conversion rates.

View on App StoreBrowse More Apps

Shopify Inbox Shopify App by Shopify • Sales channels • Finding products • 4.7★ (5.4K reviews) • Updated 6/14/2026

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